Dorene H
Reviewer
0 helpful votes
Disappointed
I was truly looking forward to this experience after hearing family members rave about it in NJ. Sorry to say that it was not what was described to me or that I had seen in other videos and reviews. First in booking I was told to choose a chef out of 3 that was sent to me, we did not get that chef and what seems to have been an amateur who came from Raleigh NC to Virginia. He was over a half hour late bcz of traffic and that he didn’t realize the over 4 hr drive time I take it. He spoke very little english, did not know how to do any special entertainment on the grill or with the fire not even with the onion volcano that I’ve seen all hibachi chefs do along with making shapes or hearts with the rice on the grill. He had my grandson play with cooking the food on the grill. The only thing he wanted to do was use the Sake water gun in which my husband eventually took from him and put in the house until he left bcz we kept telling him No, not to use it as he already soaked my daughter’s father in law shirt twice in which this was also his birthday, he had a terrible aim all in their eyes, he was shooting sake all in my husband’s face all in his glasses, no where near any of their mouths that he told them to open and we had to keep telling him No bcz that’s all he seemed to want to do until my husband took it from him. It was 11 of us and the wait time it took for us to get our food one item at a time while each waited for their certain menu item while already being hungry was also a disappointment, he really could have used some help. I’ve heard a family member tell me how much food we would have leftover to make sure we had containers bcz they give so much food was also not my experience and I paid for extra when submitting our orders. I’ve had Hibachi many times and sorry to say this was not as good or seasoned as I’ve ever had before. I had to tell him to put more soy sauce in it to where we all just made mini cups to use by our plates. It was Father’s Day and I feel like we were sent an amateur due to over bookings although we booked well enough in Advance where the calendar and times were of many, to choose one of the other chefs that had availability and open spots on the calendar when I booked it. He was not even on the list when I booked, our chef I was told was in the DMV listing (DC, MD and VA) not NC. I seriously can’t say if I would use this business again bcz I was not really happy about anything for the money, if at least the food would have been good I could have overlooked the entertainment and chef only able to speak a little english, but this wasn’t my experience. I really didn’t feel like he deserved the full gratuity that we had to give.
