R
Rachel
Reviewer
0 helpful votes
Great customer service
Company super easy to work with and they quickly fix the problem. They stand by their warranty! Will keep buying AWAY luggage.
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Reviews
A
Albert
Reviewer
0 helpful votes
Away sent a replacement telescoping handle for free, even though they were not responsible for the damage.
Lyft driver tipped over my luggage and bent the telescoping handle, and Away sent me a replacement kit for free even though they did not bear any responsibility for the damage.
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K
KGC
Reviewer
0 helpful votes
I was sent the wrong suitcase…
I was sent the wrong suitcase inexplicably. Customer service was very difficult via chat. They have no phone number so spent the better part of a day dealing with chat/email. I have extended travel planned next month which is why I needed this suitcase. Not sure it will arrive in time. I will not likely purchase from them again.
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K
Kristina
Reviewer
0 helpful votes
Quick resolution to my issue
I made a claim regarding my zipper on a bag I bought in 2020. My claim was reviewed quickly and I was sent a replacement bag. Very satisfied with the resolution with my claim.
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M
Mike
Reviewer
0 helpful votes
Amazing support
Amazing support, my away luggage has been my ride or die when traveling and got a flat and a tear in a seam. No problem. Team took care of everything effortlessly! Thank you Away!
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Y
Yhana
Reviewer
0 helpful votes
I filed an initial claim and the wrong…
I filed an initial claim and the wrong trolley was sent to me. As a result I had to connect again with your service. At this point, the error was rectified and be second person who handled my service was thorough and didn't miss the details. Overall disappointed with the Away brand. This is the second time I've used the suitcase only for the trolley to break. For this cost, feel like the product should be sturdier.
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C
Christy
Reviewer
0 helpful votes
My zipper broke on my bag
My zipper broke on my bag. They had a new one sent to me so fast!
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S
Shirley
Reviewer
0 helpful votes
S
Stacey
Reviewer
0 helpful votes
I received an away carry on for my…
I received an away carry on for my birthday after wanting it for ages. It got damaged in a flight after I was asked to check it and came back with a horrible dent. I contacted away and without hesitation they sent me a replacement suitcase. I was truly impressed by their incredible customer services and responsiveness.
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RA
Rachel A
Reviewer
0 helpful votes
I was so impressed by Away for…
I was so impressed by Away for replacing my luggage that the zipper broke. I reached out to Away customer service and she was very nice and helpful. I went to Away website link and submitted my information with a photo of the luggage broke zipper. Away sent me a new luggage within 2 weeks. It is not all luggages from other brand will replace it at no cost. I am definitely a fan of Away luggages. So far, l have purchased 8 Away luggages for my family. Away luggages is a reliable company. Thanks Away luggage. ❤️❤️❤️
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A
Ashley
Reviewer
0 helpful votes
Replacement quick and easy
Claim was processed quickly and the replacement parts were sent. The instructions were clear and easy to use. It works just like new!
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RS
Roy Smith
Reviewer
0 helpful votes
I had a claim on a carryon that was…
I had a claim on a carryon that was purchased by my children as a gift in 2018. We were unable find the original order. Away customer service did a stellar job of trying to find the original order, but with no luck, and made an exception to replace our carry on. The process was quick and painless. Away really does care about its customers and reputation. We’ll certainly continue to buy Away!
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P
Patrick
Reviewer
0 helpful votes
Needed a part replacement
Needed a part replacement. No hassles, part came in a couple of days. Great experience. Quick response. Glad I own an Away suitcase
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A
Alicia
Reviewer
0 helpful votes
Although it took a few emails back and…
Although it took a few emails back and forth, they were ultimately able to assist in submitting the claim. After the claim was submitted, it was approved a day later and a replacement lock was shortly delivered to me.
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NB
NICOLE BRIEN
Reviewer
0 helpful votes
C
Constantin
Reviewer
0 helpful votes
Away lived up to their warranty
Away lived up to their warranty. We submitted a claim because the zipper lock broke when zipping the suitcase; we included a picture of the item. Away immediately acknowledged the problem and sent us a replacement. This all occurred within a week or two. I was surprised at how quickly and smoothly they took care of it. Thank you, Away!
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M
Molly
Reviewer
0 helpful votes
Away Replacement
I’ve had my Away suitcase for years now, and am a loyal customer. Their customer service is always on top of their game, their warranty makes the price worth it and they are so quick to turnaround for solutions. I can’t imagine owning any other suitcase with how amazing they are at repairing your current ones!
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SG
Steven Gabelman
Reviewer
0 helpful votes
You lived up to your guarantee with no…
You lived up to your guarantee with no hassle or negotiation. Thank you!
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BJ
BELLE JOYNER
Reviewer
0 helpful votes
My bag has been on many trips
My bag has been on many trips. On my last one, the zipper became unstitched in the top right corner. I was surprised that AWAY sent me a brand new bag within a week. I highly recommend them for the customer service and because the bag is stylish and cute. I also love my matching tote.
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K
KC
Reviewer
0 helpful votes
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