RS
Robby Steen
Reviewer
0 helpful votes
Reviews
KT
Kim Turner
Reviewer
0 helpful votes
Asurion is amazing
Asurion is amazing. I always use the warranty offered as long as it’s Asurion. With any claim the experience is never less then a 10! Always treated like royalty when speaking to a team member at Asurion. Appreciate everything and more thru Asurion
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JR
Jermaine R
Reviewer
0 helpful votes
Overall claim process was quick and…
Overall claim process was quick and easy. These guys really know how to provide excellent service. More than anything my replacement came very fast
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JR
Joseph R Burke
Reviewer
0 helpful votes
Hollie
Reviewer
0 helpful votes
Sometimes products have issues it’s…
Sometimes products have issues it’s nice to have a peace of mind with Asurion it will be covered.
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C
Chelle
Reviewer
0 helpful votes
Exceptional experience
Jc and Ricky were exceptional in handling my claim. I was disconnected, but both techs were able to make amends and answer all my questions. Thank you.
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DH
D. Henry
Reviewer
0 helpful votes
I had issue with 2 previous items
I had issue with 2 previously purchased items. Unfortunately one item fell out of coverage zone but Karen assisted me swiftly with the 2nd item and finding the appropriate plan number. I felt my needs were met and will definitely continue using asurion.
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SL
Steve L
Reviewer
0 helpful votes
An efficient claims process by Asurion!
The process is simple, efficient and effective. I couldn't ask for anything more.
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GN
George Navarro
Reviewer
0 helpful votes
I bought a 4 years warranty with…
I bought a 4 years warranty with Asurion. When it comes to filling a claim, Asurion was there for me, easy as pie. Was fast and excellent.
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JP
Julio Peguero
Reviewer
0 helpful votes
The service is based on a lie
The service is based on a lie. I purchased the plan and added five devices. When one of my devices started malfunctioning, it took a long time for them to even accept my claim. Then they simply sent me an email denying it and immediately closed the claim without providing any explanation or reason. In my experience, this is a scam. I would not recommend this service.
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SW
Steve W. Harris
Reviewer
0 helpful votes
Diana explained my coverage details…
Diana explained my coverage details very professionally and very courteous. She was very knowledgeable. She was also very friendly.
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MR
Marines Romero
Reviewer
0 helpful votes
Great customer support, knowledgeable and helpful
It was easy to navigate and understand the correct procedure. The customer support person was knowledgeable and helpful. He provided me with easy instructions and how to start a claim and steps that was needed to finish the claim
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GM
G Mars
Reviewer
0 helpful votes
I have very positive experiences with…
I have very positive experiences with Asurion, whether through my cell carrier or Amazon or other vendors.
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K
kb
Reviewer
0 helpful votes
Do yourself a favor when you purchase…
Do yourself a favor when you purchase electronics and get an asurian plan too. When and if your item fails, asurion will be there for you. The person I spoke with took care of my issue in just a few minutes. I won't buy an electronic item without also getting a plan from asurion. 5 stars!!
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JC
Jeffrey Cardon
Reviewer
0 helpful votes
I was fortunate I had purchased the…
I was fortunate I had purchased the asurion protection, as the product quality turned out to be lower than I had expected. No hassle getting satisfaction with asurion, though. My only beef is that they sent me to the manufacturer even though it was clearly out of their warranty, so that delayed the resolution.
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WK
Wayne Kelly
Reviewer
0 helpful votes
Really thankful I had bought a…
Really thankful I had bought a protection plan for my ice maker. They made it quick and easy to get reimbursed after the product failed.
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E
ERIC
Reviewer
0 helpful votes
You can be Sure to have peace of mind with Aurion with real people who care!
I purchased two e-scooters for my sons that go to night school and it's not easy with money these days and worrying about so many things. The scooters stopped functioning within 3 months. Asurion turned my worry into no worries and resolved the issue...no waiting for 'hours' for someone to help...no waiting for weeks for resolve. They answered in less than a minute and resolved in less than 20 minutes! I received confirmation and answers by email, text while STILL on chat in less than 5 minutes!! It's just peace I get when you are helped by people who care. It's Not the first time I use the service. I have chatted and spoken to real people on customer service for one other occasion on a different purchase and they are always so kind and very helpful always with resolve. Great company to purchase peace of mind. Never had an issue for sure. Very grateful and reasonable purchase too!
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LL
Laurie Love
Reviewer
0 helpful votes
My daughter's left air pod quit…
My daughter's left air pod quit working. I processed a claim and she had a new upgraded pair within a week. Fast easy claim process. I highly recommend Home Tech Protect.
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GS
GLORIA STOVALL
Reviewer
0 helpful votes
Excellent service
Everything that needed to be done was thoroughly explained to me. Item was completely timely. Excellent customer service.
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JH
Julia Hendrix
Reviewer
0 helpful votes
Very Satisfied
The claim file process was smooth and easy. The live chat was very helpful.
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