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Well I hope it will be good. I have not totally felt as if the process was complete or if I will have any charges like a deposit or something unexpected. My former provider raised rates so high it was not sustainable.
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I am a new customer. Set everything up for auto pay was informed that 1st payment did not go through due to mismatch. The day I was informed payed bill and spoke with customer service about them assessing $30 fee on next bill. Spoke with them today unable to waive fee. So disappointed in lack of customer service.
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0 helpful votes
Good experience - the customer service person was pleasant and efficient. The time required to estimate an account was a few minutes, not the usual years-long experience at other vendors.
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This is the best energy company I’ve ever had and I’m 50! I’ve known some bad light companies and some good, but APG&E is the best! Customer service really cares!
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Sign-up process was frictionless. Follow-up communications were prompt, detailed, established timeline, and level-set expectations.
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Cheapest rate around. Agent even suggested a cheaper plan. On line for 24 months at a killer rate. I feel energy prices are going to continue to go up in the near future. Easy sign-up and easy access to the website.
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They couldn’t connect my electricity because it was marking E instead of W and they are charging me for 2 meters on 2 locations and haven’t responded back yet. I’m not paying the other houses electricity I don’t own it
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I was attempting to setup new service with APG&E through an online broker (SaveOnEnergy) and was driven to frustration by their intrusive information gathering and so I called them directly. Speaking to them directly was more frustrating and unproductive and so discontinued the conversation. I then called APG&E directly and let them know that the APG&E plan offered by the online broker wasn't showing on the APG&E website. Teresa at APG&E quickly located the plan and set me up at an even better rate. After arranging the credit check she promised a call back to finalize the setup even though we were approaching the end of their office hours. Sure enough, ten minutes after they closed she called back to let me know that we were set to activate the account the next day. I received the welcome package that night and the transfer from my current provider to APG&E service occurred as scheduled. I couldn't be more pleased.
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Easy transition from other provider. Knowledgeable and friendly customer representatives.
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I registered with APG&E @3pm & canceled @5 on 7/24/26 because the broker said I didn’t have contract with Reliant my current provider, then I found out I DID have 5 year contract & it would cost $400 to leave Reliant so I cancel service with APG&E 2 hours after signing up but now it’s gonna take days to STAY with Reliant, this all SUCKS!!!!
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The experience was Simple, Short, and Easy!! With all the chaos now in everything, less or No chaos is very much appreciated!! 👍 I hope that the Service is just as Great!!
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Registered for a new plan as new customer and 4 days later I have yet to receive an account number or access to an online account.
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This is my second account with apg&e and very please with there residential and commercial plans. Company is very helpfull and professional with service representatives and staff. Very pleased with there service
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The representative was very knowledgeable about multiple plans and their features as well as costs.
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The whole process was online and seamless. They made it extremely easy for me to change over to their electrical service.
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just signed on for 36 mos. for electricity. Very easy experience. I also can change without termination fee.
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Horrible experience, they got my address wrong on sign up and refuse to take my closing statement on my house as proof of wrong address. Horrible, expensive and a dishonest company.
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The representative was easy to understand (no accent), spoke with good grammar and was very helpful and reassuring during the enrollment. She was not pushy or aggressive but answered our questions and gave helpful information about the plan we inquired about.
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0 helpful votes
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