AR
Andre Rizo
Reviewer
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JO
James O.
Reviewer
0 helpful votes
Tile looks great...we used 31 X 31 inch porcelain
Tile looks great.. we used 31 X 31 inch porcelain pieces.. Their coordinator Julia is the best I have ever communicated with and followed through on all issues including shipping.. The tile was strapped at an angle on the pallet by SAIA very unusual but no tile was broken.. delivered safely.. I definitely recommend Aloft Tile.
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MC
Michelle Claxton
Reviewer
0 helpful votes
Great customer service !
I ordered a sample that somehow got AutoCorrect to the wrong ZIP Code, so it was returned. I emailed them. They were super quick to respond and they re-shipped it to the correct address immediately. So much help thank you.
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WI
WJR in NM
Reviewer
0 helpful votes
Great Follow-up Customer Service
Although we did not purchase tile from Aloft Tiles, we appreciate the follow-up phone call and email after receiving our sample tiles. Unfortunately, the colors did not work for our bathroom project. It's sometimes hard to tell with computer monitors what the color is until you see it in person. We're grateful you offer a quick and affordable "sample" program. Thank you!
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A
Andrea
Reviewer
0 helpful votes
Tile quality is great
Tile quality is great. Very diligent packaging so nothing broke.
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SE
Steve Estes
Reviewer
0 helpful votes
The tiles arrived undamaged and…
The tiles arrived undamaged and beautiful. It's difficult to find Pink Penny Rounds with a soft color. Thanks
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JO
James Oxendine
Reviewer
0 helpful votes
Excellent response to order as well as…
Excellent response to order as well as follow up
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C
customer
Reviewer
0 helpful votes
AM
Anne Montgomery
Reviewer
0 helpful votes
The website is attractive
The website is attractive, and once I asked to speak to a representative via the chat function, I received a phone call, and the assistance provided was what I needed to make a decision. Delivery was fine and timely. And the tiles are lovely!
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AK
Angela Kaufman Russell
Reviewer
0 helpful votes
A+++
The Customer service was above and beyond anything I have dealt with in years! I dealt with one person and they were there through everystep to answer any questions, help with decisions and even came to the rescue when I had an issue with the delivery company (which is a seperate entity) it was resolved within an hour. I would highly recommend Aloft tiles!! A+++ (ps- the tile is high quality and beautiful) Very satisfied customer
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CM
Carrie Mandel
Reviewer
0 helpful votes
Customer service was remarkable
Customer service was remarkable. They found a tile I have been looking for to match a purchase from 2 years ago from another vendor! Super helpful and resourceful. Called me with updates. Sent me multiple sample tiles. 5 stars.
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SB
Sarah Boone
Reviewer
0 helpful votes
Great
Great! My contractor will be placing an order soon! Although shipping took longer than expected.
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N
Noreen
Reviewer
0 helpful votes
Beautiful selection of tiles. Great Service
Beautiful selection of tiles. Excellent customer service. Julia was very knowledgeable, responsive, and resourceful. She made the whole process so pleasant and issue free. Thank you so much!
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EA
Erin A
Reviewer
0 helpful votes
The representative was helpful and sent…
The representative was helpful and sent samples quickly
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KL
Kimberly Lane
Reviewer
0 helpful votes
I looked everywhere for the gold penny…
I looked everywhere for the gold penny tile…finally found it with Aloft tiles…it was delivered quickly I love it as my kitchen back splash
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RJ
Robert J Siciliano
Reviewer
0 helpful votes
Two of the three samples were only…
Two of the three samples were only three or four squares.. Way too small to get a better idea of what an entire kitchen floor would look like.
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J
Jennifer
Reviewer
0 helpful votes
Beautiful tile, but follow-up?
We love the tile and are strongly considering it, but when I replied to the follow-up email and asked for coordinating floor tiles, I did not receive an answer. I would like photos, if possible.
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K
KAREN
Reviewer
0 helpful votes
J
JS
Reviewer
0 helpful votes
This review is in regard to the…
This review is in regard to the pre-order and order process. Julia S. was great to work with. Her support and responsiveness where exceptional! We look forward to receiving our tile and swiftly completing our project. We know Julia will be there should any questions arise. Keep up the great work Julia - you are providing high level service for Aloft, which will only strengthen the brand. Thanks again!
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JM
Jill Mora-Lambert
Reviewer
0 helpful votes
Fast Delivery
Very happy how fast samples came. Just ordered three more samples to show my architect. Love the black rain sample.
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