KC
Keith Calland
Reviewer
0 helpful votes
Kevin McIver made my experience a 12…
Kevin McIver made my experience a 12 out of 10. Knowledgeable, efficient and all-around professional.
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Reviews
R
Rufat
Reviewer
0 helpful votes
Kevin is a knowledgeable and helpful…
Kevin is a knowledgeable and helpful customer service representative. He has scheduled a shipment, so I will receive MLV on the day I need it. Although it was not recommended, I rolled MLV's backwards so they would lie flat on the floor. And that did the trick.
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SF
Stewart French
Reviewer
0 helpful votes
A very bad experience
A very bad experience After many telephone calls and e-mails I still don’t have the door kit. Nobody at Acoustical Solutions will return my calls or tell me when I will get my order. They charged my credit card and kept the money.
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R
Rafaelof
Reviewer
0 helpful votes
JB
Janice Byrum-Jackson
Reviewer
0 helpful votes
Customer Service was top-notch
Customer Service was top-notch. Everyone I spoke to was very friendly and helpful!
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MM
Michael McNevin
Reviewer
0 helpful votes
Excellent communication from customer…
Excellent communication from customer service specialist. Excellent product. Shipping on a $150 order was $95, seems kindof expensive.
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RA
roger aitchison
Reviewer
0 helpful votes
Very communicative customer service and…
Very communicative customer service and the product (fabric) was so easy to work with. Would DIY it again.
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Calvin
Reviewer
0 helpful votes
MS
Michael S.
Reviewer
0 helpful votes
Great Products
Excellent customer service. Fast shipping. High quality product. The Resilient Channel Isolation Clips proved to be an effective component of the acoustical treatment project.
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JJ
J. J. H., II
Reviewer
0 helpful votes
Email Response Time
Email responsiveness. When I leave an email, whether it's related to a product inquiry, or just to ask a general question, it has been always answered in a timely fashion. Color matching is difficult when purchasing items on line. Color hue and shade always differ. Not accounting for the type of device that was used to take the picture. Luckily, Acoustic Solutions will send you ten color samples. Shipping is on the high side of the spectrum. They send the material on a roll, and than place it in a heavy gauge plastic bag. My roll was a tall as me. lol In the future, should I need any Acoustic related products, Acoustic Solutions is the place to go. "You can quote me on that one!"
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Candace Jagel
Reviewer
0 helpful votes
Damaged product, refund promised, no action.
Product arrived damaged. Would give customer service a negative 5. After being promised, still have not received refund for affected product.
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AM
Adam Masters
Reviewer
0 helpful votes
Paid via echeck because the credit card…
Paid via echeck because the credit card option wasn’t working. They held my shipment until the echeck cleared their bank which meant it wouldn’t come in time to complete my project. I canceled and asked for a refund. I was told my refund was issued 2 days ago. Still haven’t seen it. Don’t pay echeck! They forgot to mention they would hold my shipment when I did. They are also very slow to respond and don’t call back. I’ll probably never see that refund. Go somewhere else for your acoustical needs!
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S
Sara
Reviewer
0 helpful votes
Great experience with them!
They were a huge help with finding a product that I would consider niche and being affordable, great with shipping, and loved their customer support as well.
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GD
Giovanni Dominguez
Reviewer
0 helpful votes
They don't fix things quickly
They don't fix things quickly; if you don't push to get things sent, nobody can fix the delays in the arrival of the materials... due to an administrative process, they dispatched the materials 9 days late
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RM
Russell Moolman
Reviewer
0 helpful votes
As a general contractor working across…
As a general contractor working across residential and commercial projects in Atlanta, acoustical challenges can be some of the trickiest to navigate — getting the wrong products or wrong advice costs time and money. Acoustical Solutions was a game changer for us. Their team brought a level of expertise that immediately gave us confidence. Rather than simply selling us products, they took the time to truly understand our project requirements and guided us to exactly the right solutions — saving us significant time and cost by getting it right the first time. The professionalism from initial consultation through to product delivery was outstanding. These are people who genuinely know their craft and stand behind their recommendations. For any contractor or builder dealing with soundproofing, noise control, or acoustic treatment needs — look no further. Acoustical Solutions is the real deal.
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BB
Barbara Balent
Reviewer
0 helpful votes
VC
Vicky Courtright
Reviewer
0 helpful votes
Always easy to place an online order
Always easy to place an online order. Consistent product.
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J
Joe
Reviewer
0 helpful votes
Great customer service
Great customer service! I received free samples prior to purchase which helped a lot... received samples a few days after request (which surprised me) and it definitely helped with choosing right material. Turn around time on custom color/size panels was awesome. Sounds panels look and work great!
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VC
Vincent C Lascheid III
Reviewer
0 helpful votes
Great products, fantastic customer service
Man do they ever have a great customer service line, manned by real people who know their product line. Answered all my technical questions with ease. Gave me the confidence to place a large order which arrived on time. Their products are best in class
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WL
W l kline
Reviewer
0 helpful votes
Great customer service
Had some issues ordering and the support to take care of it was amazing. High quality product and from the time of ordering to delivery was very efficient
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