Reviewer
0 helpful votes
I’m just the person to prove this product is foolproof. Very easy to follow and build. The longest part of the process is screwing the boards down. I highly recommend using A-DIY. They are easy to work with and they use a great carrier in Estes.
Reviewer
0 helpful votes
Bad materials quality - no matching the instructions - deck is slightly smaller than I bought - wood pieces do not match the assembly, i had to improvise some pieces - screws bending so easily. Not worth the price.
Reviewer
0 helpful votes
The instructions were not accurate and were all based on a wood deck not a composite deck. The deck is designed and the instructions are for a deck placed out in an open space not up against another structure. The composite deck boards did not fit in the wood structure so the deck boards had to be cut. The deck clips were not the correct size to enable the deck boards to fit in the structure so we had to buy other deck clips. The delivery of the deck took way more time than what they tell you when you purchase the deck. The deck boards materials are good quality and the concept of having the wood structure already cut was a good concept. Overall I would not recommend this product to others.
Reviewer
0 helpful votes
Reviewer
0 helpful votes
Quality, PROFESSIONAL service, Quality materials...I even had extra pieces 👏 👌...PROFESSIONAL and timely delivery
Reviewer
0 helpful votes
I'm going to be totally honest. The end result makes me so happy. My deck is beautiful and sturdy but the installation was frustrating. Some of the 1 star reviews highlighting manufacturing issues I also experienced...the notches were not level, a warped joist and missing or wrong pieces. It was frustrating but customer service was helpful in resolving. A shout out and big appreciation to Jay. Once she escalated my problems to upper management, they were resolved and I was a very happy customer. When a business explodes like A-DIY did, some manufacturing oversight gets lost. They promised they were going to do better. Their product is fabulous. My husband and I did not kill each other during installation so that is a big plus. I gave 4 stars because of the initial frustration. The finished deck is perfect.
Reviewer
0 helpful votes
Directions were good with the addition of the app. Everything lined up and it looks great. Quality is good. PRO TIP: Have your extra drill battery ready to rock for the BAZILLION screws.
Reviewer
0 helpful votes
Very easy, quality wood, instruction could be better. Very, very good customer service.
Reviewer
0 helpful votes
It was a lot cheaper and of the best quality. THANK YOU!
Reviewer
0 helpful votes
The deck materials were delivered and there was no damage. Nice looking boards and easy to assemble. A little disappointed that 6 divider boards were missing and had to wait 2 weeks to get them to finish assembly, but pleased nonetheless.
Reviewer
0 helpful votes
My initial experience was good, and I was excitedly telling everyone around me about this option. But then. - The delivery - of three crates totaling 2800lbs - didn’t arrive during the window I was told. Then, it was delivered without warning two days later. Thankfully a neighbor was home to sign for it. - Sizing of the deck boards on one kit didn’t match with the picture frame board. I’ll have to modify to fit let alone have some minor spacing for airflow. - All joists on my 12x16 deck kit were cut wrong, with the notch for connecting with the outside beam in the wrong spot. Because I’d used the company’s provided engineering plans to obtain my local permit, have concrete piers poured, and secure posts for the slope, adjusting to this error wasn’t an option. It required breaking out my jigsaw and extending the notch on 32 boards. While I definitely understand machining errors can happen, it’s the company’s response that was the biggest problem. I was asked multiple times whether I was just mixing up joists from one kit to the other (though the shape of them isn’t even the same, so that made no sense), then questioned on whether I was measuring accurately. Basically, at no point was there accountability of just “we made a mistake, let us make that right.” Which means I went from spreading the good word about what they provide to warning people. By the time I did all that, I honestly could’ve just built my own. Because I was trying to have my posts at the exact right spot for their layout (only for it to be a mismatch) it was far more precarious than if I had just built up and lined cuts up as I went.
Reviewer
0 helpful votes
Reviewer
0 helpful votes
Overall the project came together but I did a lot of research on building decks before building this deck and I was looking for areas where it said to level the foundation or make sure the whole project was square before moving from one step to another but I felt the directions lacked those caveats. I built the deck for about 2 hours a day after work in the hot sun and between heat exhaustion, heavy beams, and just being a little sick it took about 10 hours or would have if not taking the occasional day off
Reviewer
0 helpful votes
I got a great quality deck kit at a great price. Assembly and directions were easily to follow.
Reviewer
0 helpful votes
We ordered our deck on 5/25/26, website says 10-14 business days for shipping. Today 6/24 I’m being told it will ship on 6/26/26 but from San Diego and would be another week from then.. Your company is in listed as New Jersey, phone day Miami and you ship from S.D… I’m starting to think your a spam company, I’m ready to cal the BBB. For the almost $5g we have spent you would think communication would be better.. you should be giving money off for your lies about shipping, praying I have this by 7/3 or I’ll be calling my credit card company
Reviewer
0 helpful votes
Honestly nobody care. It wasn’t entirely as I had expected from what they labeled. I got the product for a backyard decoration party and it sucks. I had to go buy other materials to fix the damn thing. Which made the whole cost more expensive.
Reviewer
0 helpful votes
It doesn't matter nobody cares my experience was bad from the beginning to the end
Reviewer
0 helpful votes
Shipping was a terrible experience. Then the kit arrives the directions didn't even match the pieces to the kit. I was missing footings so had to go buy material to do that. Then, many of the pieces were missing the color coded labels. Lastly, you would think for the price there would be some pre drilled holes.... there isn't. If you are okay with overpaying for basically just precut boards then I'd go for it, but this was absolutely not worth the money. Also, they said easy to install regardless if the ground is level the way their system is designed actually made it more difficult than building from scratch when trying to level it.
Reviewer
0 helpful votes
The ease of ordering my new deck, the cost was in line with my budget. The staff was professional and answered all my questions. The delivery was ok but had its own challenges. Luckily I didn't mind helping the poor delivery driver unload over a ton of materials. Perhaps next time A-DIY Decks will choose a different delivery company that will staff it's delivery trucks with the correct amount of drivers and helpers. Overall I would rate your company a 7 out of 10, only because of the negative experience with delivery.
Reviewer
0 helpful votes
The customer service from day one was great. I had not seen the specific size deck I wanted so reached out and the team was very responsive and said it wasn't a problem at all accommodating the size I needed. Absolutely everything needed came with the kit. I didn't need to get anything extra. The build process could not have been simpler.
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