UA
Ubais Ali
Reviewer
0 helpful votes
Have an experience to share?
Sign in before writing a review. Keep personal details out of your feedback.
Sign in to write a reviewReviews
NK
Nilam Kurian
Reviewer
0 helpful votes
AWESOME CUSTOMER SERVICE- THEY CAME OUT…
AWESOME CUSTOMER SERVICE- THEY CAME OUT 3 X WITH NO CHARGE TO TAKE CARE OF MY ISSUES.
Report a concern
TB
Tim Bressler
Reviewer
0 helpful votes
Bait and switch -- salesman brings one…
Bait and switch -- salesman brings one quote, we choose our product, suddenly the install costs more. Ridiculous company to deal with -- slow to return calls or emails. SO difficult to find someone good to install gas logs, but this company isn't going to be MY choice no matter what!
Report a concern
D
DW
Reviewer
0 helpful votes
Love the fireplace
Love the fireplace. A little problem in the beginning with communication with sales but all in all it turned out well.
Report a concern
J
Joey
Reviewer
0 helpful votes
Would rec to family and friends
The first time having the chimney swept so I don’t have much to compare it to... I was rescheduled 3 times due to double bookings/call-ins on their part so they didn’t come out until over a month from the initial call I made to book an appointment. But The lady who answers the phone was very professional and so pleasant! I understand things happen so it wasn’t a huge deal- luckily i have family nearby who was able to let them in when they had to reschedule for a day I had to work. They called on gheir way to the appt and I believe were even a little early. I watched from a security camera- and saw that the man they sent out placed a sheet down in front of the fireplace and went about cleaning it out (the house has been in the family over 50 years and we’re thinking it’s been at least 20 since it was cleaned out) I could see a ton of soot removed and vacuumed up. He spent over an hour cleaning it out/inspecting the chimney. My family who was there said he explained everything he found upon inspection and was very professional. The quote I received seemed fair considering how many fires it’s had and the lack of upkeep on our part. ~$600 for top damper replacement and ~$900 for level 3 creosote removal. I was disappointed to come home and find a light layer of soot on the floor/christmas tree/sofa/everywhere to the sides of where the sheet directly in front of the fireplace. If that’s to be expected then maybe they could warn you to cover things in a 10 foot radius on your own... overall I was pleased with using this company and would recommend them to family and friends.
Report a concern
PL
Paula Lepire
Reviewer
0 helpful votes
I only had to wait a week for them to…service my gas chimney
I only had to wait a week for them to come. The service man spread a cloth down and then proceeded to clean my gas lines and the logs and glass. No mess , very polite and were very pleased!
Report a concern
P
PB
Reviewer
0 helpful votes
Great service
On time, polite, extra precautions taken for keeping house clean. Excellent service
Report a concern
T
Thomas
Reviewer
0 helpful votes
Awesome service
Awesome service, knowledgeable, explained everything; easy to see why you are the best in DFW
Report a concern
GS
Gene Stark
Reviewer
0 helpful votes
Without a doubt the most thorough…excellent
Without a doubt the most thorough cleaning my chimneys had in 25 years! Definately the place to use!
Report a concern
CH
Chance Harris
Reviewer
0 helpful votes
Excellent service
Excellent service. On time, professional, and clean. Would recommend
Report a concern
JK
Jake Karn
Reviewer
0 helpful votes
The individual who came out to do an…
The individual who came out to do an assessment was great. However, the HQ shop has not contacted me to schedule my service, I have email them and called them.
Report a concern
MM
Michael M
Reviewer
0 helpful votes
1st CC were great!
1st CC were great to work with. We purchased a Split Oak, vented gas log set with remote on/of with adjustable flame setting, along with installation. The logs arrived and installation was completed just in time to enjoy over the holiday season. We are very happy with the appearance and Daniel did an outstanding job on installation and set up, just like the brochure pictures.
Report a concern
TD
Tony Das
Reviewer
0 helpful votes
Work was done in a timely manner!
Work was done in a timely manner! Technician was courteous and helpful
Report a concern
RJ
Ralph Jones
Reviewer
0 helpful votes
Awesome service.
The service provided was more than I expected. He did a phenomenal job. I will definitely be using them again for any and all fireplace needs.
Report a concern
C
Christy
Reviewer
0 helpful votes
BD
Brian Dignan
Reviewer
0 helpful votes
E
EP
Reviewer
0 helpful votes
Excellent service
Excellent service. I was billed what I was quoted and service provider was knowledgeable and on-time.
Report a concern
BD
Bill Dubberly
Reviewer
0 helpful votes
Great Technician and service from the…
Great Technician and service from the company.
Report a concern
G
Gnagel
Reviewer
0 helpful votes
We had a great technician
We had a great technician. He found and corrected a problem that could have turned into a potential hazard. He was very friendly and we were completely satisfied.
Report a concern
CM
Charles McKinney
Reviewer
0 helpful votes
Bryan was very professional
Bryan was very professional, helpful and informational and his installation of my new chimney cap and logs is awesome! Most pleased with 1st Choice Chimney!
Report a concern
Page 1 of 4